Support

Questions, bugs or ideas? Write to support@aceup.one. We usually reply within a few days.

When reporting a bug, please include your device model, OS version and Ace Up version, and the steps that lead to the problem. A screenshot helps. For purchase problems, include the store receipt (order ID and date).

Restore Premium

On a new device or after reinstalling, open the Premium screen and tap Restore. Make sure you are signed in to the same Apple ID or Google account you used to buy it.

Cancel a subscription

Subscriptions are managed by the store you bought from. On iPhone: Settings, your name, Subscriptions (Apple's guide). On Android: Google Play, profile icon, Payments & subscriptions (Google's guide). Deleting the app does not cancel a subscription.

Refunds

Refunds for purchases are handled by Apple or Google. On iPhone, request one at reportaproblem.apple.com. On Android, use your Google Play order history.

Aces purchase didn't arrive

Close and reopen Ace Up, and check that you are connected to the internet. Purchased Aces should then appear in your balance. If they still don't, write to support@aceup.one with the store receipt (order ID and date) and we'll sort it out.

New phone or lost progress

Your progress, lessons and Aces are stored on your phone only. There is no account and no cloud sync, so we can't move or restore them. Restoring a full backup of your old phone (iCloud or Google) to the new one may bring them back, but there is no guarantee. Premium can always be restored with Restore on the Premium screen.

Reset progress

To start over, delete Ace Up and install it again. This deletes your progress and Aces on this device and can't be undone. It does not cancel Premium: tap Restore on the Premium screen to get it back.

Notifications

Daily reminders are local notifications from your phone. To turn them on or off: on iPhone, Settings, Notifications, Ace Up; on Android, Settings, Apps, Ace Up, Notifications.

Language

Ace Up follows your phone's language: English, Español, Deutsch, Français or Русский. To use a different language just for Ace Up: on iPhone, open Settings, find Ace Up and choose Language; on Android 13 and later, Settings, System, Languages, App languages, Ace Up.

Delete your data

Your app data is on your device. To delete it, uninstall Ace Up. For purchase data processed by Adapty on our behalf, write to support@aceup.one; see the privacy policy.